Frequently Asked Questions
Everything you need to know about shopping with Charlotte's Inc.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to be eligible for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Charlotte's Inc. ships exclusively to addresses within the United States and Canada. We hope to expand to more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of placement if you need to make changes, though we cannot guarantee modifications once an order has entered the fulfillment stage.